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Client Feedback

Below are some examples of feedback received from clients, I’d like to thank all those clients who have contributed feedback and really appreciate them taking time to do so.  We strive to provide excellent customer service and are pleased when that is recognized by our clients.  More can be seen at http://www.checkaprofessional.com/CastleSurveyorsLimited/

Dear Wayne

Many thanks for quick delivery of the report, which was of very good quality and easy to understand. Also, I am a degree qualified civil engineer specialised in advanced structural engineering though I work in marine and oil & gas industry now. This help me to understand the report and quantify the reported defects and problems. I was aware of some of the defect and problems. I am negotiating with the sellers about price at the moment. Your report helped me to do this.

Kind regards,

Manoj

What a brilliant Service! It is not often that you couldn’t ask for more – but it is certainly the case here. Even before he was instructed, Mr Norcliffe gave us really good, honest advice. Unlike so many other Surveyors, (who also came in with far higher quotes) Mr Norcliffe advised us not to get the more expensive Building Survey, but to opt for a cheaper one as he thought it would fit our requirements – even though we were ready to instruct him to conduct the more expensive one for us. Mr Norcliffe clearly explained his rationale – and he was absolutely right – in the event, it more than met our needs and was less than half the price. How refreshing to encounter such customer-centred honesty! The completed survey report was sitting in my email inbox by the Monday evening, the inspection having been done on the Friday. The report was extremely thorough – far beyond what I had expected for the money and represented brilliant value. Mr Norcliffe was quick to respond to my emails, and has provided excellent help and advice on the phone following the Survey as part of the survey. I would highly recommend Castle Surveyors without reservation.Feedback from: Dr Xav Brooke, Southampton.Work done: 5 December 2014Published: 9 December 2014

Survey of a house I am proposing to buy

Mr Norcliffe contacted me within minutes of my initial enquiry and I received a very comprehensive report within 24 hours of the inspection. His help and advice have been invaluable and I would highly recommend his services.Feedback from: Ms Sylvie Jennings, High Wycombe.Work done: 17 November 2014Published: 18 November 2014

Homebuyers report

A very quick response to my initial enquiry. The report was sent to me via email within 24 hours of the survey being carried out. It was a very thorough report and easily understood and great value for money. I would certainly recommend this company!Feedback from: Miss Bates, Southampton.Work done: 12 November 2014Published: 16 November 2014

Re-addressed Homebuyer report

I contacted the firm for a quote for a Homebuyer report on a property I was interested in buying. Wayne responded, well outside normal hours and told me he had valued the property within the last three months, He said it could e readdressed, with warnings about possible changed in mean time. Within 12 hours we had agreed terms, exchanged authorities and I had the report. It is rare to say that the service could not have been better nor more timely.Feedback from: Mr Bernard Barwick, Broxbourne.Work done: 21 October 2014Published: 21 October 2014

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